Storamove Privacy & Cookies Policy

Storamove knows your privacy is extremely important and is committed to protecting you and your family’s personal information when you are using Storamove services. This Privacy Policy relates to our use of any personal information you provide to us through the website or in store.

In order to provide you with Storamove services, we have to collect information about you to meet legitimate and legal obligations.

This privacy policy explains the following:-

  • What information Storamove may collect about you;
  • How Storamove will use information we collect;
  • When Storamove may use your details to contact you;
  • Whether Storamove may disclose your details to anyone else
  • Your choices regarding the personal information you have provided to us;
  • Use of cookies on the Storamove website and how you can reject these cookies

Storamove is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all current laws concerning the protection of personal information, including the Data Protection Act 1998 and the 2018 General Data Protection Regulation (GDPR).

Our website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

The information we collect

If you use the contact forms on our website Storamove gathers what is referred to as personally identifiable information, this includes your name, address, telephone number and email address.
Information about the hardware and software of the computer you use is also gathered by Storamove but this is not associated with any of the personal information we may collect (e.g. by using one of our contact forms). This information may include: your referring website addresses, IP address, browser type and access times. Storamove applies the information used to manage the website and the services offered to you, to take note of statistics that concern how our users navigate the Storamove website and to provide our customers with the highest quality of service possible.

Storamove suggests that you take a look at the privacy policies of websites that are subsequently linked to from Storamove to gain a better understanding of how these other websites assemble, utilise and share your information. However, Storamove is in no way responsible for the content or privacy policies on websites outside of the Storamove website or the Storamove family of websites.

By entering your details in the fields requested, you signify your consent to us collecting and using your personal information in accordance with this Privacy Policy, which will enable Storamove and its service providers to provide you with the services you require.

Instore, we collect additional information such as copies of driving licence, passport and utilities bills as proof of Identification, which are for legitimate business requirements. These will be stored securely and disposed of one month after you have completed your storage agreement term. We offer card payment options via telephone sales. All transactions are processed through a secure Worldpay terminal. Details are provided are entered directly into this terminal and Worldpay processes your card data. Further information on the measures they take to protect data can be found at
Similarly visitors to store will be required to enter their pin to authorise payments via the same secure terminal.

When visiting our storage facility, some additional personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV) and door entry systems at the site. These are required to aid the protection of your and other customers’ possessions and identify any breach in contract and/or deter/detect any criminal activity and aid with any potential investigation.

How we use your information

Storamove assembles and proceeds to use your personal data to help us develop the Storamove website and provide you and other customers with the services requested. Storamove may use your personally identifiable information as a means of letting you know about the other services or products that Storamove provides. Storamove may also ask your opinion about current or potential new services that we might offer, this would be via surveys. You can opt out of receiving ongoing marketing information and surveys at any time. This can usually be achieved by clicking an ‘unsubscribe’ link, this link can be found within the email. Following this, we will stop sending these emails to you until you tell us otherwise.

Storamove will not share your personal information with 3rd parties unless you have previously agreed to it. Providing Removal Companies with your authorised details to assist you with additional services not provided directly by us or insurers to deal with any claims.

If you have provided Alternative Contact details (thereby authorising us to contact this named person), we may contact them should we not be able to contact yourself to discuss or provide access to your account details for legitimate reasons such as the account requires payment, there is an emergency or for any other reasonable issue that needs to be resolved.

You confirm that you have the right to provide to us the personal data of your Alternative Contact and authorise our use of this data for this purpose.

Storamove takes note of the websites and pages our customers visit. This is used in an effort to understand which Storamove services prove to be popular with our customers. We use this to deliver various advertising and other similar content within Storamove to users who show signs of interest in a certain subject.

If you post or send offensive, inappropriate or objectionable content anywhere online or to, or engage in any disruptive behaviour which Storamove reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), then Storamove may use your personal information to inform relevant third parties such as your employer, e-mail / Internet provider or law enforcement agencies about the content and your behaviour.

Storamove will share your personal information, without notice, only if required to by law or if we believe, in good faith, that the action is essential in order to:

  • Follow the law or comply with any legal action Storamove has been served with.
  • Safeguard Storamove customers and others.
  • Safeguard the rights and property of Storamove.

You have the right to request a copy of the personal information Storamove holds about you and to have any inaccuracies corrected or to withdraw consent at any time. We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please address requests and questions about this to our General Manager (Contact Us below for details).